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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

91%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I never have been treated so special in a doctor office, this is a group of the most beautiful doctor and Nurse's I ever meet. Thank You All For The Special Care You All Shown For My Care! May God Bless Each And Every One Of You! "

"I was very nervous as this was my first Colonoscopy. The entire process from the beginning to the end went very well. Katie was so helpful and patient answering all my calls and questions pertaining to the preparation for the procedure. On the day of the procedure the nurses made me feel comfortable and explained everything to me in detail . Dr. Postic was very assuring and answered all my questions and any concerns I had. I appreciate his patience and taking the time to talk with me before and after the procedure. I also appreciated the follow-up phone call."

"Great staff. Everything was explained and everyone was super nice and seem to really care about my well being. Thank you all for taking care of me and making my procedure as comfortable as possible."



"Experience was very excellent with 10 thumbs up!"

"Staff very knowledgeable and caring. Answered questions and made sure you were comfortable."

"I always have a great experiences at this clinic, the ladies at the desk were very friendly and informative. They help relax me."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.